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If you are not satisfied with your purchase, you may return eligible items within 14 days of delivery. The return period begins on the day you receive the goods. To be eligible for a return, items must be unused, in their original condition, and in the original packaging where applicable.
For services, cancellation rights may vary depending on the specific service agreement. Please refer to your service contract or contact us for specific cancellation terms related to consultation or installation services.
To initiate a return, please contact us within the return period. Items must be returned in their original condition, unused, and with all original tags and packaging intact. We reserve the right to refuse returns that do not meet these conditions.
For plant and living material purchases, returns are subject to the condition of the items upon receipt. Plants must be in healthy condition and properly packaged for return. We cannot accept returns of plants that have been planted or are no longer in saleable condition.
Unless the return is due to our error or a defective item, you will be responsible for the cost of returning the items to us. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
If you are returning items due to our error or because items were defective or damaged upon arrival, we will cover the return shipping costs. Please contact us to arrange a return label in these circumstances.
To return an item, please follow these steps:
Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days.
Certain items are not eligible for return, including:
Under UK consumer law, you have the right to cancel your order within 14 days of receiving goods, without giving any reason. This right applies to distance contracts and off-premises contracts. The cancellation period will expire 14 days after the day on which you acquire physical possession of the goods.
To exercise your right of cancellation, you must inform us of your decision to cancel by clear statement. You may use the contact information provided in this policy. If you cancel, we will reimburse all payments received from you, including delivery costs, without undue delay and not later than 14 days after the day on which we are informed of your decision to cancel.
You may cancel your order before it has been dispatched or work has commenced. For service orders, cancellation rights may be limited once work has begun. If you wish to cancel an order, please contact us as soon as possible.
If you cancel an order before dispatch or commencement of work, you will receive a full refund. If work has already commenced, you may be charged for work completed up to the point of cancellation, as agreed in your service contract.
Refunds will be processed to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account after we have processed it. The time it takes for the refund to appear may vary depending on your bank or payment provider.
We will notify you by email once your return has been received and processed. If your return is approved, we will initiate a refund. If your return is rejected, we will contact you to explain the reason and discuss options.
In some cases, we may offer store credit or an exchange instead of a refund. This will be discussed with you at the time of return processing.
For questions about returns, refunds, or cancellations, please contact us:
Srizelonwhrexxon
12 Kingsway, London, WC2B 6XE
Phone: +44 20 7946 0958
Email: support@srizelonwhrexxon.cv
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